Privacy Policy

At RIS Services DMCC ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

As a retail technology solutions provider based in Dubai, UAE, we comply with applicable data protection laws including UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and other relevant regulations in the regions we serve.

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our retail technology solutions
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communication: To send you service updates, technical notices, and information about our products
• Business Operations: To process transactions, manage contracts, and fulfill our obligations
• Marketing: To send promotional materials and updates (with your consent where required)
• Analytics: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To maintain the security and integrity of our systems and services

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business (e.g., hosting providers, payment processors, analytics services)
• Business Partners: Authorized partners who help deliver our retail technology solutions
• Affiliates: Our parent company, Retail Information Systems, and related entities
• Legal Requirements: Government authorities when required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information collected
• Our contractual obligations
• Legal and regulatory requirements
• Legitimate business purposes

When personal information is no longer needed, we will securely delete or anonymize it.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing where we rely on consent
• Opt-out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us using the details provided below.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and advertising

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

As we operate across the UAE and Gulf region, and work with our parent company in the United States, your information may be transferred to, stored, and processed in countries outside of your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you a notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.