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CUSTOMER SUPPORT

 

Partner With An Award Winning Support Team

 

When selecting an integrated POS solution, not only are you assessing how well the features and benefits address the specific needs of your retail business, but you are also considering the vendor’s reputation, financial well-being, and reviews from existing customers using the solution. All of these situations can help you determine what will be the best investment for today and into the future.

Equally important is the relationship you have with the reseller. One of the main reasons our customers give when asked why they chose RIS as their partner is our award-winning technical support. When you work with RIS, you will be fully supported by a team whose functional and technical expertise, combined with their hands-on experience, ensures you will receive the most effective, efficient and professional service. Our team’s rich knowledge of the technology and the retail industry is just part of the reason why RIS has consistently received the Excellence in Service accolade from Retail Pro at their annual Global Conference.


Training

 

Just as no two retail businesses are exactly alike, nor are their training needs. Whether you are ramping up a large sales and management team, or training a trainer or a few end users, Retail Information Systems can customize a program to fit your needs and your budget to improve your Retail Pro competency. We offer customized onsite training led training by a Retail Pro veteran as well as onsite training for enterprise clients. Training areas range from Retail Pro basics to advanced use of specific Retail Pro capabilities.

  • Set-up & Integration
  • Custom Programming and Development

  • Software Assurance

    Retail Pro’s Software Assurance program gives you access to software updates, expanded features, product enhancements, and more. It provides a complete support system designed to protect and enhance your Retail Pro investment.

  • My Retail Pro

    The My Retail Pro customer portal is your gateway to technical documentation, user guides, and knowledgebase article libraries. Here you will also find hundreds of Retail Pro training videos, so you can explore the world of Retail Pro anytime and anyplace you have an internet connection. Retail Pro TV videos are organized into cohesive categories allowing you to quickly find the information you’re looking for and advance from one subject to the next.